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1. Introduction
Welcome to Coach Max. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your information when you use our AI-powered fitness coaching service via WhatsApp.
This policy complies with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Data Controller
Coach Max
Email: support@trycoachmax.com
2. Information We Collect
2.1 Information You Provide
When you use Coach Max, we collect information that you provide directly to us, including:
- Contact Information: Your WhatsApp phone number
- Profile Information: Name, age, gender, fitness level, and training goals
- Health and Fitness Data: Activity data from Strava (when you choose to connect), training history, workout preferences, injuries, and health conditions relevant to your training
- Communication Data: Messages you send to Coach Max via WhatsApp
- Calendar Data: Training plan exports (when you choose to sync with your calendar)
2.2 Information Collected Automatically
- Usage Data: How you interact with our service, including message timestamps and feature usage
- Technical Data: IP address, device type, and service access times
2.3 Third-Party Data
When you connect your Strava account, we collect:
- Your Strava profile information
- Activity data (runs, rides, workouts)
- Performance metrics (distance, duration, pace, heart rate)
3. Legal Basis for Processing (GDPR)
We process your personal data under the following legal bases:
- Consent: You provide explicit consent when signing up for Coach Max and connecting third-party services like Strava
- Contract Performance: Processing necessary to provide our coaching services
- Legitimate Interests: Improving our services and preventing fraud
- Legal Obligation: Complying with applicable laws and regulations
4. How We Use Your Information
We use your data to:
- Provide personalized AI-powered fitness coaching
- Generate customized training plans based on your goals and fitness level
- Analyze your Strava activity data to optimize training recommendations
- Communicate with you via WhatsApp about your training
- Send training plan updates and calendar exports
- Improve our AI models and service quality
- Provide customer support
- Ensure security and prevent fraudulent activity
- Comply with legal obligations
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information with:
5.1 Service Providers
- WhatsApp (Meta Platforms): For message delivery (subject to WhatsApp's privacy policy)
- Strava: When you authorize the connection (subject to Strava's privacy policy)
- AI Service Providers: For processing coaching requests (data is processed securely and not used for training third-party models)
- Cloud Hosting Providers: For secure data storage
5.2 Legal Requirements
We may disclose your data if required by law, court order, or government regulation, or to protect our rights and safety.
6. Data Retention
We retain your personal data for as long as necessary to provide our services and comply with legal obligations:
- Active Accounts: Data retained while you use Coach Max
- Inactive Accounts: Data retained for 12 months after your last interaction, then automatically deleted
- Legal Requirements: Some data may be retained longer to comply with legal obligations
You can request immediate deletion of your data at any time (see Your Rights below).
7. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate or incomplete data
- Right to Erasure (Right to be Forgotten): Request deletion of your data
- Right to Restriction: Limit how we use your data
- Right to Data Portability: Receive your data in a machine-readable format
- Right to Object: Object to certain types of data processing
- Right to Withdraw Consent: Withdraw consent at any time
- Right to Lodge a Complaint: File a complaint with your local data protection authority
Exercising Your Rights
To exercise any of these rights, contact us at support@trycoachmax.com. We will respond within 30 days.
8. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security assessments
- Secure cloud infrastructure
- Employee training on data protection
While we strive to protect your data, no method of transmission over the internet is 100% secure. You use our service at your own risk.
9. International Data Transfers
Your data may be transferred to and processed in countries outside the European Economic Area (EEA). When we transfer data internationally, we ensure appropriate safeguards are in place, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Adequacy decisions by the European Commission
- Other legally recognized transfer mechanisms
10. Children's Privacy
Coach Max is not intended for users under 16 years of age. We do not knowingly collect data from children under 16. If we learn we have collected data from a child under 16, we will delete it promptly.
11. Cookies and Tracking
Our landing page does not use cookies. We do not track your browsing behavior across other websites.
12. Changes to This Policy
We may update this privacy policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated via WhatsApp. Your continued use of Coach Max after changes constitutes acceptance of the updated policy.
13. Contact Us
For questions, concerns, or to exercise your rights, contact us:
Email: support@trycoachmax.com
Response Time: Within 30 days
14. Supervisory Authority
If you are located in the EEA, you have the right to lodge a complaint with your local data protection authority if you believe we have not complied with applicable data protection laws.